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Performance Data

The Resona Group listed the performance data for each CSR policy issue.

Abbreviations
GR:The Resona Group
HD:Resona Holdings
RB:Resona Bank
SR:Saitama Resona Bank
KO:The Kinki Osaka Bank

Corporate Governance

  Company Unit FY 2012 FY 2013 FY 2014
Maximum number of directors difined under Articles of Incorporation HD persons 15 15 15
Actual number of directors HD persons 9 10 10
Number of outside directors HD persons 6 6 6
Number of which are independent directors HD persons 6 6 6
Number of female directors HD persons 2 2 2
Average attendance of board members on board meeting HD % 94.6% 94.9% 95.5%

Compliance

  Company Unit FY 2012 FY 2013 FY 2014
Number of cease and desist orders issued by authorities such as Japan Fair Trade Commission GR cases 0 0 0
Number of business operation suspensions due to misconduct, etc. GR cases 0 0 0
Number of criminal complaints due to compliance issues GR cases 0 0 0
Training covered by e-learning
(Resona Bank)
Employees subject to training Time the training conducted
Duty in explaining products to customers All employees Apr.,Sep.,Jan.,Mar.
Information management All employees May,Aug.,Oct.,Feb.
Power harassment prevention All employees May
General compliance All employees Apr.,Oct.
Financial crime prevention All employees Apr.,Jan.
Accident prevention All employees Jun.,Feb.
Environmental training All employees Jun.,Nov.
Real estate compliance All employees Jul.
Information security All employees Jul.
Crisis management All employees Jan.
Sexual harassment prevention All employees Dec.
Training on Resona STANDARD All employees Dec.
  • *:Saitama Resona Bank and The Kinki Osaka Bank also implement similar training programs.

Consumer Issues / Customer Service

  Company Unit FY 2012 FY 2013 FY 2014
Number of next-generation branches introduced RB branches 267 265 267
Number of next-generation branches introduced SR branches 98 101 98
Number of next-generation branches introduced KO branches 2 1 1
Number of will trusts and inheritance dispositions conducted GR cases 3,115 13,723 8,750
Number of Asset Management Report Meetings held GR times 34 25 19

Community

  Company Unit FY 2012 FY 2013 FY 2014
Number of "Resona Kids' Money Academy"events held GR times 182 174 165
Number of on-site lectures offered *1 GR times 1 2 4
Number of work experience programs offered *1 GR times 36 51 59
Number of "TABLE FOR TWO" contributions GR meals 71,997 76,163 70,913
Number of research programs contributed for the Resona Foundation for Asia and Oceania GR cases 19 14 17
Number of international interaction programs contributed for the Resona Foundation for Asia and Oceania GR cases - 2 2
Number of Environmental Projects contributed for the Resona Foundation for Asia and Oceania GR cases 5 8 10
Total value of social contribution activities *2 GR JPY million 104 109 112
  • *1:Includes only total number of events reported to Resona Holdings.
  • *2:Includes only expenditures for businesses whose purpose is donation or social contribution.

Environment

  Company Unit FY 2012 FY 2013 FY 2014
Outstanding balance of environmentally conscious loans for corporate customers GR JPY
billion
50.9 58.7 67.3
Outstanding balance of socially responsible investments (SRI) GR JPY
billion
4.7 3.1 2.6
Outstanding balance of charitable trusts for environmental conservation GR JPY
billion
16.9 14.5 12.7
Number of contracts of internet banking GR thousand cases 4,188 4,549 4,836

All facilities (Facilities covered by Energy Conservation Law)

  Company Unit FY 2012 FY 2013 FY 2014
Total energy consumption GR GJ 1,519,134 1,525,395 1,485,205
CO2 emissions GR ton CO2 67,935 67,988 68,725
Consumption of specially controlled materials GR metric tons 0 0 0
Emissions and transfers of specified chemical substances GR metric tons 0 0 0
NOx GR metric tons 0 0 0
SOx GR metric tons 0 0 0

Head offices, head branches, and systems/administration centers (Facility covered by Environmental Voluntary Action Plan)

  Company Unit FY 2012 FY 2013 FY 2014
CO2 emissions GR ton CO2 26,724 26,284 30,396
Electricity consumption GR MWh 53,609 51,578 53,660
City gas consumption GR km3 1,138 1,118 1,010
Gasoline consumption GR kl 117 110 92
Water consumption(discharge volume) GR km3 158 136 83
Waste : Total volume of waste generated*1 GR metric tons 1,122 1,038 902
Waste : The volume of waste recycled*1 GR metric tons 913 796 688
Waste : Recycling rate*1 GR % 81% 77% 76%
Paper waste : Total volume of waste generated GR metric tons 907 1,187 813
Paper waste : The volume of waste recycled GR metric tons 840 1,122 748
Paper waste : Recycling rate GR % 93% 95% 92%
Copy paper purchased GR t 472 470 445
Recycled paper included above amount GR t 442 441 415
Recycled paper usage % GR % 94% 94% 93%
  • *1:Including paper wastes

Diversity

  Company Unit Male Female Total
Employees GR persons 9,906 14,635 24,541
General full-time employees GR persons 8,552 6,314 14,866
 Average age GR ages 43.1 36 40.1
 Average years of employment GR years 19.4 12.6 16.5
Contracted employees/part-time employees (incl. temporary employees) GR persons 1,614 8,439 10,053
 Temporary employees GR persons 260 118 378
Overseas locally hired employee GR persons 6 7 13
  Company Unit 2012
(as of June 1)
2013
(as of June 1)
2014
(as of June 1)
Percentage of disabled employees GR % 1.96 2.12 2.14
The number of disabled employees GR persons 314 328 330
  Company Unit FY 2012 FY 2013 FY 2014
Percentage of women in management positions GR % 16.9 20 21.9
Women in management positions GR persons 934 1,082 911
New graduate recruitments GR persons 625 566 633
Mid-career employment GR persons 30 25 22
Retired employees GR persons 690 590 627
Average days of paid leave taken GR days 10.1 10.3 10.4
Employees used childcare leave GR persons 540 490 517
Employees took nursing care leave GR persons 8 3 2
Average annual salary GR JPY 1,000 6,356 6,593 6,474
Use of Rehiring System GR persons 85 81 109
Attendance of Seminar on support for Returning to Work GR persons 161 192 220
Use of Post Challenge System GR times 29 71 68
Use of Career Entry System GR times 18 30 20
Use of Free Agent System GR times 2 1 3
Town meetings held HD times 41 33 29

Human Rights

  Company Unit FY 2012 FY 2013 FY 2014
Union members GR persons 12,282 12,201 12,125
Annual overtime work hours GR hours 31.7 30.9 29.9
Average paid leave taken GR days 10 10 10
Occupational accidents GR cases 218 210 202